Commission orders DSTV, GoTV to introduce price lock, toll-free lines

The Federal Competition and Consumer Protection Commission (FCCPC) has ordered leading pay television service provider, Multichoice Nigeria, to introduce a price lock initiative and toll-free lines for its customers.

The order was contained in a notice issued by the FCCPC to MultiChoice Nigeria.

Dated March 18 and signed by FCCPC Director of Legal Service, Tam Tamunokonbia, the notice said the price lock option would enable subscribers to maintain the same subscription fee for a minimum period of one yearit 

It added that the toll-free customer service lines across all networks, through which consumers may receive support with respect to MultiChoice Nigeria’s services, must be active for 24 hours on each day.  The commission also directed MultiChoice to clearly communicate to its subscribers all channels available within their selected bouquet options.

The FCCPC noted that the new toll-free lines, along with the already existing toll-free lines, must be advertised on all DStv and GOtv platforms.

According to the FCCPC, the resolutions are the outcomes of an investigation into allegations of abuse of dominance by MultiChoice Nigeria.